FREE Live Webinar
Sustainable outsourcing partnerships
5 key factors to optimising outsourcing outcomes
Completed on Wednesday 24 February 2021.
Click below to download the webinar ,presentation pack and Q&A document.
Completed on Wednesday 24 February 2021.
Click below to download the webinar ,presentation pack and Q&A document.
A successful outsourcing partnership requires significant investment in effort and resources from both parties. It requires a genuine collaboration on the design, development, deployment and delivery of the outsourcing solution.
Equally important is the ongoing diligence and focus of both organisation to ensure performance and consistency continue to meet the desired objectives.
In this webinar you will learn the 5 key activities that your governance program must include in order to develop and maintain a sustainable and successful outsourcing partnership.
This webinar shares insider outsourcing knowledge and expertise collected over 25 years in the industry. You will learn about the key governance activities required to deliver a sustainable outsourcing partnership.
Some of the topics are:
Senior leaders (CEO, COO, Managing Director, etc) and executives who are responsible for managing the ongoing relationship with the outsourcing partner.
Whether you have outsourcing experience or not, this webinar covers the basics as well as insider knowledge and advice from our extensive outsourcing expertise. Your registration will be kept confidential and you can maintain anonymity during the webinar.
Included in the webinar materials are:
A recording of the live webinar
A copy of the presentation pack
Document with answers to all questions raised during the webinar
Derick Lafleur is an outsourcing and CX expert with over 25 years of experience in outsourcing, CX and contact centres.
With hands-on experience across 1,000+ projects, Derick has contributed to the success of over 100+ organisations through his extensive knowledge and deep expertise in effective outsourcing and CX strategies.
Derick's approach involves building sustainable outsourcing partnerships through optimising each of the 6 phases of outsourcing, from the initial outsourcing decision through to achieving baseline performance with the right outsourcing partner.
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