FREE Live Webinar
Realistic outsourcing business case
5 key steps to delivering the expected savings
Completed on Wednesday 17 February 2021
Click below to download the webinar, presentation pack and Q&A document.
Completed on Wednesday 17 February 2021
Click below to download the webinar, presentation pack and Q&A document.
Most outsourcing business cases are developed in absence of outsourcing experience and expertise, which means some cost elements necessary for operational strategies and project success are misunderstood or just missed.
Every outsourcing project will eventually uncover such omitted operational necessities and hidden costs. It will, however, be long after the business case has been finalised and approved.
The challenges from this scenario include:
In this webinar you will learn the 5 key steps in developing a realistic business case and the various operational realities that you must know for a successful outsourcing project.
This webinar shares insider outsourcing knowledge and expertise collected over 25 years in the industry. You will learn about the key considerations for developing a realistic business case.
Some of the topics are:
Finance leader (CFO, Commercial Director, Financial Controller, etc) that is tasked with developing an outsourcing business case.
Whether you have outsourcing experience or not, this webinar covers the basics as well as insider knowledge and advice from our extensive outsourcing expertise. Your registration will be kept confidential and you can maintain anonymity during the webinar.
Included in the webinar materials are:
A recording of the live webinar
A copy of the presentation pack
Document with answers to all questions raised during the webinar
Derick Lafleur is an outsourcing and CX expert with over 25 years of experience in outsourcing, CX and contact centres.
With hands-on experience across 1,000+ projects, Derick has contributed to the success of over 100+ organisations through his extensive knowledge and deep expertise in effective outsourcing and CX strategies.
Derick's approach involves building sustainable outsourcing partnerships through optimising each of the 6 phases of outsourcing, from the initial outsourcing decision through to achieving baseline performance with the right outsourcing partner.
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