Best practice outsourcing solutions.
Creating and delivering sustainable outsourcing partnerships.
Creating and delivering sustainable outsourcing partnerships.
25+ years direct, hands-on outsourcing experience across 100+ organisations and 9 countries, with over 1000 projects successfully completed.
Our pricing strategy is fair and simple. We provide an agreed fixed price for each project stage so you can easily control your costs.
Through creating effective and efficient frameworks for each project, and using our extensive network, we can manage projects all over the world.
Our unique approach leverages 25+ years of practical experience and proven outsourcing principles. We specialise in project management, operational and technical practices, commercial and legal strategies, and relationship governance.
Contact us for a free 30-minute consultation to discuss your project and business objectives.
Managed Service
Cost Transparency
Onsite or Remote
Trusted Advisor
We take care of your outsourcing project so you and your team can stay focused on your day-to-day jobs.
We provide best practice options along with a recommended approach, empowering you to make quick and smart decisions.
The foundation for every project incorporates key outsourcing principles, helping you avoid mistakes and minimise risk.
We build strong relationships with our clients by remaining focused and aligned to their project goals. This is what they say…
Derick Lafleur Consulting designed our end-to-end outsourcing program and executed it perfectly. Their expertise and managed service model enabled us to meet very tight timeframes with minimal disruption to our day-to-day jobs.
Derick Lafleur Consulting played a critical role in deploying an effective governance program with the new vendor partner. Post go-live support and a Services Audit kept us on track while also identifying further opportunities for improvement.
I worked with Derick on a major contact centre transformation project during 2019.
Without doubt his knowledge of the contact centre environment, ability to ask the right questions and being able to ensure that the right outcome was delivered enabled us to successfully complete our project.
We have no other interests except for your best interest.
Our only focus is to work with you to define, implement and deliver the best project strategies and practices that meet your defined objectives.
Every business is different, which is why our solutions are tailored to your needs. Some things however never change:
We are completely independent and unaffiliated. This ensures that our recommendations are unbiased and free from any conflicts of interest.
Our auditing services can help ensure your projects continue to run smoothly and that contractual obligations and deliverables are met.
We are so confident in our ability to complete your project within the agreed timeframes that we offer fixed pricing options for each project stage.
We understand that you and your team are busy enough. That's why we save you time by creating all the documents, presentations, templates, guides, etc.